Symplocos Solutions – Return & Refund Policy
1. Voucher Cancellations
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You may cancel any purchased coupon or voucher package anytime before redemption and before the voucher expiry date.
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Non-cancellable vouchers, which are explicitly marked as such, cannot be cancelled or refunded.
2. Refund Processing
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Refunds are initiated immediately upon cancellation of a valid voucher.
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The full purchase amount (excluding any wallet or payment gateway fees, if applicable) is refunded to the original payment method.
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Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
3. Redemption Errors & Disputes
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If you face an error during voucher redemption or believe a voucher was wrongly marked as used, please contact our support team within 3 days of the redemption attempt.
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After verification, if the claim is valid, we will issue a replacement voucher or credit the amount back.
4. Delayed or Missing Refunds
If you haven’t received your refund within 10 business days:
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Check your bank account or payment statement.
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Contact your bank or payment provider.
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Still no update? Email us at info@symplocossolutions.com