Billing Policy

Shipping & Delivery Policy – Symplocos Solutions

At Symplocos Solutions, all our offerings are digital in nature and delivered electronically. Since we operate as a coupon and voucher platform, there is no physical product shipping involved.

Delivery of Coupon Packages

  1. Instant Delivery
    Once your payment is successfully processed, your selected coupon package is instantly delivered to your Symplocos Solutions account and is accessible under the “My Coupons” section.

  2. Email & SMS Confirmation
    A confirmation email and/or SMS containing your coupon details and redemption instructions will also be sent to your registered contact details.

  3. Redemption Mode
    All coupons can be redeemed directly at the listed partner business outlets. Please present the coupon on your mobile app at the time of visit.

Delivery Delays or Failures

Though rare, delivery issues may arise due to:

  • Payment gateway failures or timeouts

  • Invalid or unverified email/phone number

  • Technical errors in coupon generation

If you do not receive your purchased coupon within 10 minutes of successful payment, please:

  • Check your spam/promotions folder

  • Ensure your app is updated and you are logged in

  • Contact us immediately at info@symplocossolutions.com

Important Notes

  • No physical product or document will be shipped.

  • Symplocos Solutions is a digital-only service provider.

  • All coupons are subject to expiry dates and usage terms as mentioned within the app or confirmation email.

  • Partner businesses are responsible for honoring the deals and providing the promised services.

Need Help?

For any delivery-related queries, contact us at: