Privacy Policy

Customers accessing, browsing, or otherwise using the website www.symplocossolutions.com or its mobile application are deemed to be in agreement with all the terms and conditions mentioned herein.

You are requested to read all terms and conditions carefully before proceeding.

“User” refers to any individual, group, company, trust, society, legal entity, or any person who visits the website or mobile application, or places an order via phone, website, or mobile app.

Terms & Conditions and Modifications

  • Symplocos Solutions reserves the right to add, alter, change, modify, or delete any terms and conditions at any time without prior notice.

  • The updated terms become binding immediately once published on the website www.symplocossolutions.com.

Nature of Business

  • Symplocos Solutions is engaged in the trade of party decorative items.

  • All products are delivered directly to the user’s desired address.

Telemarketing & Promotions

  • If any user gives a missed call or places a call on numbers published by Symplocos Solutions, it will be deemed as consent to receive calls, SMS, or promotional messages within a week.

  • If a customer does not wish to receive communications, they must inform the company on the provided contact number.

Order Placement & Delivery

  • Orders are accepted all 7 days of the week.

  • Delivery is generally made the next day after the order is placed, as the products are manufactured and dispatched directly by Symplocos Solutions.

  • Orders placed before 11 PM will be delivered the next day or on the selected delivery date.

Pricing

  • Prices are updated daily on both the website and the mobile app.

  • The user will be charged according to the price displayed at the time of placing the order.

Invoice Corrections

  • In rare cases where a wrong invoice is generated, Symplocos Solutions reserves the right to issue a corrected invoice.

  • The user agrees to pay as per the final revised invoice.

Quantity & Quality Assurance

  • Symplocos Solutions strives to deliver the exact quantity as ordered, but in some cases, minor variations may occur.

  • However, Symplocos assures that there will be no drastic difference between the ordered and delivered quantities.

  • If a product is unavailable or not of acceptable quality, it will not be delivered, and the invoice will be adjusted accordingly.

  • All rights regarding such adjustments are reserved by Symplocos Solutions.

Product Images & Representation

  • Images on the website are for demonstration purposes only.

  • Products may vary slightly in size, color, weight, or contrast.

  • Despite this, Symplocos Solutions remains committed to maintaining best possible quality.